Returns & Refunds

01. Our promise

We want every bottle to reach you fresh and perfect. If it doesn't, we'll make it right — that's the short version of this whole page.

Because our juice is a fresh, perishable food with no preservatives, we can't accept ordinary "change of mind" returns the way a shop selling non-perishable goods would. But if there's a genuine problem with your order, you're covered.

02. When we'll replace or refund

Please contact us as soon as possible if your order:

• arrived damaged or leaking,
• arrived spoiled or not fresh,
• was the wrong item, flavour, or size, or
• was incomplete — something you paid for is missing.

03. How to report a problem

Message us on WhatsApp at 0901 951 2246 or email [email protected] within 24 hours of receiving your order. A photo of the problem (and the bottle) really helps us understand what happened and sort it out fast.

Please don't throw away the affected bottle until we've spoken — a quick photo lets us resolve most issues immediately.

04. How refunds work

Once we've confirmed the problem, we'll offer you a replacement on the next delivery run or a refund — your choice.

Refunds are made to your original payment method. Depending on your bank, it can take a few working days for the money to appear after we process it.

05. Cancelling an order

If you need to cancel, contact us as quickly as possible. If we haven't started preparing your order yet, we can usually cancel and refund it in full.

Once fresh juice has been pressed and prepared specifically for your order, we may not be able to offer a full refund — but talk to us; we're reasonable people.

06. What we can't refund

We're not able to refund juice that was delivered fresh and correct but wasn't kept refrigerated, or that was consumed after its shelf life. Keeping it cold once it reaches you is important for both taste and safety.

07. Your rights

This policy sits alongside — and does not take away — any rights you have under Nigerian consumer law. If in doubt, just reach out and we'll always try to do the fair thing.